You can cancel your reservation at any time and for any reason. Once the equipment is delivered, we cannot refund the delivery fee regardless of when the delivery occurred. Cancelling the reservation on the same day you receive the equipment will attract the maximum cancellation fee of $100.00. If you cancel anytime after the first day, you be refunded the unused day/s after all fees are deducted.

Yes, the equipment rental damage deposit is 100% refundable providing no damage outside normal wear and tear occurs with the equipment.

The equipment rental damage deposit is usually refunded 24-72 after the pickup is completed and the inspection report submitted by the maintenance team.

Refunds are processed Monday to Fridays and once submitted usually arrives with 3-7 business days. Ultimately, the processing time is dependent on your financial institution.

Irie Mobility Jamaica does not accept insurance as a method of payment. If your insurance provides reimbursement for mobility equipment rentals, we can provide you a pdf receipt of your paid invoice or online order to assist you with filing a claim with your insurance company.

Irie Mobility Jamaica utilizes a 256-bit encryption payment processing system to handle all transactions in our efforts to keep our clients and third parties information safe and secure. Irie Mobility Jamaica is also a PCI STANDARD compliant company which means we do not store any of your sensitive information beyond what is necessary for our day to day operations and providing our services to you.

Irie Mobility Jamaica only handles transactions through our secured payment system. This is to ensure accuracy and up to date information regarding payments in the event such information is needed internally, legally or by you the client.

Irie Mobility Jamaica strongly recommends you cease usage of the equipment and contact us immediately. Depending on the nature of the damage, continued usage can cause serious harm to yourself and can cause unrepairable damages to the equipment.

If the equipment stops working during your rental whether by damage or on its own, contact us immediately. We will walk you through some trouble shooting steps to determine the issue and work on a resolution from there. If the issue is one that cannot be resolved promptly, a replacement equipment will be provided to you for free for the remainder of your reservation.

At delivery, our associate will have a form for you to complete. This form will give you the opportunity to inspect the equipment yourself and notate any damages in the presence of our associate, to which both you and the associate will sign. If you are unavailable to sign, you waive your right to protest any damages found when the equipment is picked up. The form will still be completed by the associate and it is your responsibility to dispute any found damages within 2 hours of the equipment being in your possession.

Irie Mobility Jamaica is explicit in its policy that the equipment not be taken on the beach and used on any sandy surface, you can ride the equipment close to the sand but do not ride into the sand. Sand can get into places where it shouldn't and that can cause serious damages to the mobility scooter.

Anyone fifty-five (55) or older qualifies for the Senior discount.

Irie Mobility Jamaica delivers equipment to all accessibly design hotels, resorts, villas and guest houses in Westmoreland (Negril), St. James (Montego Bay), Trewlany (Falmouth), and St Ann (Ocho Rios, Runaway Bay). For a complete list of hotels navigate here. We do deliver to properties outside the above name parishes, please contact us for more information.

Unfortunately we do not do pre-deliveries. Irie Mobility Jamaica delivers directly to you and we pick up directly from you. This helps us minimize damage risks and also remove the property operators/owners staff from liability to our equipment.

Irie Mobility Jamaica will contact you 1-3 days prior to your arrival date to schedule a suitable time for your delivery. This time will be calculated based on flight arrival time, size of your party, transportation arrangements and the property you will be staying at.

We highly recommend you make your reservation at least 15 days before your expected arrival. It is always better to have a reservation than to be stranded on a big resort with limited options to get around.

Yes, you can. The best way is to call us directly at 1(876) 533-4425 or 1(876) 208-3685 and speak with a reservation specialist. Alternative you can email us at iriemobilityja@gmail.com, include your full name, the requesting dates, your weight, your best contact number and the property you are staying at.

Irie Mobility Jamaica offers several ways that you can use to make a reservation, they are: 1. Directly through our website - our website has the functionality to make payment for the rental and delivery. Equipment rental damage deposit and rental agreement are sent via email once we receive your reservation made through our website. 2. Over the phone with a representative - our reservation specialist are equipped with the tools and knowledge to get your reservation done in a few easy steps 3. Via email - doing your reservation via email is best if you have time on your hands or if you don't have any access to a mobile phone or landline. The process is almost identical to making your reservation over the phone.

There are a few steps involved with making the reservation on our website: 1. Select the equipment that is ideal for your weight. 2. Next select the amount of days you need the equipment for by increasing the quantity. 3. Next proceed to checkout and select the delivery cost listed for the location of the hotel you are staying. 4. Receive and tender the invoice for the required equipment rental damage deposit. 5. Next receive, complete, sign and submit the rental agreement. 6. Receive your rental confirmation. While you will receive a payment confirmation when you reserve through our website, your reservation remains incomplete until you make the required equipment rental damage deposit and receive, complete, sign and submit the rental agreement.

Contact us via phone or email so we can confirm we are able to do an extension on your rental. Once availability is confirmed, the desired amount of days can be processed for the extension.

All reservations include fee free date changes however, we cannot guarantee we will be able to accommodate your requested date change. Any date change that leads to cancellation will incur a non negotiably fee of $75.00.

After calling in, we will go over the required information with you after which we will send you the invoices to view and subsequently tender, payment can be facilitated over the phone. After the payments are received, you will receive the rental agreement to sign and submit. Once the rental agreement is submitted successfully, you will receive a confirmation email for the reservation.

Upon receipt of your email inquiry, we will send you the relevant information. Once you accept, we will send you the invoices to view and subsequently tender. After the payments are received, we will send you the rental agreement for you to sign and submit after which we will send you a confirmation email for the reservation.

Yes you can make a reservation months in advance and will low cancellation fees and fee free date change, you have the peace of mind and flexibility you need.